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Business Contingency Planning

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Business Contingency Planning

How to avoid a crisis? Be prepared for them.

When things are going well, you often forget to plan for the bad times. But when disaster strikes, you could lose everything in a heartbeat.

Worldwide events can bring your whole business to a standstill, your biggest client can choose your competitor over you, your system suddenly can crash making you lose important data etc. There are endless possibilities of disasters if you really think about it.

That’s why lack of a business contingency plan can be a disaster of its own.

When business is disrupted, it can cost money. Lost revenues plus extra expenses means reduced profits. Insurance does not cover all costs and cannot replace customers that defect to the competition.

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At FITAC, we can assist companies with a continuity plan to continue business as normal, if they act quickly and effectively.

We work with our clients to develop a business continuity plan, focusing on these four steps:

Conduct a business impact analysis to identify time-sensitive or critical business functions and processes and the resources that support them.
Identify, document, and implement to recover critical business functions and processes.
Organize a business continuity team and compile a business continuity plan to manage a business disruption.
Conduct training for the business continuity team and testing & exercises to evaluate recovery strategies and the plan.

Benefits of Contingency Planning

Without a contingency plan you’re opening yourself to unnecessary risks. Here are some important benefits of a contingency plan that you cannot look away from.

Helps react quickly to negative events. As a contingency plan lists the actions that need to be taken immediately, everyone can focus on what to do without wasting time panicking.
Having a contingency plan in place allows you to minimize damage that could happen from a disaster and minimise the loss of production.

If you or your company would like assistance with your business Contingency Plan, please feel free to call us on 01 691 8888 or email us at info@fitac.ie and one of our consultants can arrange a call for a time that suits you.

Manufacturing Safety Statements

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Manufacturing Safety Statements

We have specific expertise in developing Safety Statements for the Warehouse/manufacturing industry.

To undertake a Warehouse/manufacturing Safety Statement, we normally get a full description of your work activities and hazards which you encounter and develop site specific documentation from there

A Warehouse/manufacturing Safety Statement and Risk Assessment should identify all appropriate hazards such as machinery on site, number of staff, number of lorries entering/exiting each day, hazardous substances, tools and equipment, working at height and manual handling  as just some relevant examples.

We undertake Warehouse/manufacturing Safety Statements in Dublin and throughout Ireland via our nationwide service.

To enable us quote for a Warehouse/manufacturing Safety Statement, please provide us with the following information.

  1. Number of employees.
  2. Description, location and size of premises. (If applicable)
  3. Description of onsite activities.
  4. Description of products being stored or manufactured

Occupational Noise Monitoring

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Occupational Noise Monitoring

Excessive workplace noise can be an issue not only for you and your staff but also for your surrounding community. We can help by carrying out Occupational Noise Monitoring at your premises in order to see if you are meeting standards.

Our noise assessments are carried out as follows:

Review of the premises initially to scan for areas with high levels of noise and identify specific areas of concern;
Take measurements of noise levels in the identified areas;
Calculate the noise levels and assess the need for PPE to reduce occupational noise; and
Present an Occupational Noise Survey Report outlining the findings of the noise survey and recommendations to eliminate or reduce the impact of occupational noise in the workplace.

Other noise monitoring services which we can carry out for you include:

Individual Machine assessment
Site noise surveys
Verification of compliance with URS and/or CE requirements
Noise monitoring in ATEX areas
Noise Awareness Training on request

Customer Focus

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Customer Focus

Why do you need Customer Focus Training for your team?

 Are you aware that..

  • Customers are willing to pay from 9% to 22% more for exceptional service
  • 60% say they would try a new brand if they could get better service
  • 8 out of 10 customers report they no longer deal with a provider due to poor service
  • It costs 5 to 8 times more to get new customers than it does to keep the ones you have

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Targeting your customer contact employees, this unique, on-site customer focus training course presents a proven approach for embedding a customer-focused mind-set. Your Frontline employees will learn proven strategies and develop essential skills needed to sharpen their customer focus. By applying the approaches presented in this training participants will be able to:

Increase the current levels of customer satisfaction,
Improve overall service performance
Become proactive in service recovery,
Improve and enhance customer retention and loyalty

Creating a strong customer-focused culture is a long-term profit strategy. Customer Focus Training will develop a mindset dedicated to consistently delivering exceptional service to both external and internal customers. This mindset is at the heart of any successful customer culture.

Some of the benefits of a strong customer service culture include:

Impressed customers will become loyal customers.
Loyal customers buy more and cost less to serve.
Loyal customers become advocates, creating word of mouth advertising.
Reduced employee turnover.
Increased revenue.
The cost of poor service reduces significantly

Enable your customer contact staff with the mind-set, strategies and skills needed to sharpen customer focus. We provide proven tools, tactics and strategies to get the job done.

This highly-interactive customer focus training program will help your employees make the most of their day-to-day interactions with customers and colleagues.

Learning Objectives

Understand what customer focus is and why customer focus is a critical business strategy
Understand the role customer-focused service plays in customer satisfaction and retention and the critical role employees play in creating value and building loyalty
Determine what customers’ want and expect when it comes to the service they receive
Trace the customers journey through the organization and look for ways to add value
dentify pro-active strategies for getting customer feedback
Evaluate processes and procedures and look for ways to make these more customer friendly
Develop strategies for exceeding customer expectations
Develop pro-active recovery strategies to regain the customer’s confidence and business
Build and Strengthen internal service partnerships, processes, internal communication and teamwork which focuses on adding value to the customer experience

Lean Training

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Lean Training

The Six Sigma Green Belt is a specially trained team member within his or her function-specific area of the organisation. This focus allows the Green Belt to work on small, carefully defined Six Sigma projects, which require less than a Black Belt’s full-time commitment. Our Green Belt Training provides participants with strong problem solving skills, with an emphasis on the DMAIC (Define, Measure, Analyse, Improve and Control) model.

The Green Belt has two primary tasks: first, to help successfully deploy Six Sigma techniques, and second, to lead small-scale improvement projects within their respective areas. In a support role, Green Belts can do much of the data-gathering analysis in support of a Black Belt project. On the Green Belt course you will learn how to use many of the Six Sigma problem-solving methods and statistical tools to contribute to the success of your organisation.

On this four-day Six Sigma Green Belt course participants will complete a practical business improvement project and their assessment will be based on successful completion of this assignment.

Course Objectives

Understand the concept of Six Sigma and the DMAIC approach to process improvement

Understand the tools involved in the Define, Measure, Analyse, Improve and Control phases

Understand the use of the tools in characterising processes, analysing process data, solving problems and controlling processes;

Use the key tools to solve practical business problems

Lead small Six Sigma project teams or assist Black Belts to deliver tangible business results on larger projects.

Course Content


Change Management
Continuous Improvement
Lean Manufacturing
Six Sigma & DMAIC
Kaizen Methodology
Problem Solving

Analyse & Improve

5 Whys
Root Cause Analysis
Value Streams
Failure Mode & Effect Analysis

Define & Measure

Customer Requirements – VOC
Process Mapping
Statistical Process Control – SPC
Process Capability – Cp/Cpk


Mistake Proofing – Poke Yoke
Process Control
Review and Action

Competitor Analysis

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Competitor Analysis

“Know your enemy and know yourself and you can fight a thousand battles without disaster.” Sun Tzu

How much more successful could your company be if you knew what your competitors were doing?

When choosing advisors, clients are not so much interested by your strengths in isolation – but how they compare with competitive offerings. As you consider which clients to pursue and how best to position your firm and expertise, it is crucial that you have a strong grasp of what others will be doing to compete.

If you can identify your areas of relative strength and match them to clear client needs, then you will enjoy much greater returns for your Business Development efforts. It is not a mysterious art of whisper and anecdote – there are some straightforward actions you can take today to build a picture of what your competitors are really up to – both with individual clients and in the market generally.

Learning Outcome

Tapping into external databases that help analyse competitor reach and press

Understand competitive positioning and their emotional offer

Collating human knowledge – from new joiners and firm friends

Making the most of client and prospect feedback

The practicalities of building and maintaining a competitor knowledge bank

Analyse your firm’s relative strengths and weaknesses and assess which are of most importance with clients

Porter’s theory on competitive strategy

Accident Investigation

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Accident Investigation

FITAC realise that sometimes accidents do inevitably happen, but not learning from the accident is the real issue for a lot of companies today.

The basic objective of any investigation is to prevent a recurrence.  In order to do this the first step is to gather information to determine the chain of events leading up to the accident/incident, the root causes of the accident/incident and any contributory factors that affected the scale of the consequences and the remedial actions necessary to prevent a recurrence. We can assist in undertaking any investigation and formulating (and instigating) plans to prevent recurrence.

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We have extensive experience in undertaking accident investigations, with the outcomes being scrutinised by regulatory bodies for example the HSA, RTITB and all main players in the insurance federation.

In addition FITAC have undertaken accident, incident and assault investigations forming part of the employer’s evidence to defend compensation claims.

If you require our accident investigation services, please drop us a line today and we will arrange a confidential consultation with you on site at a time convenient for you.

Optimised Facility Design

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Optimised Facility Design

FITAC has a specialised team tasked with working with customers to produce warehouse designs that meet and exceed the customer’s requirement, providing hands on experience and expertise in lean design, along with a working model and functional layout for your warehouse. By providing our team the plans of your warehouse or storage area, detailed drawings of what is possible to achieve with various options can be supplied.

FITAC have experience in the design of all Warehousing and Production environments from ambient, chill, and frozen to high value goods and value added services.

To find out more please contact FITAC to schedule your free consultation today.

TAPA Security Certification

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TAPA Security Certification

To ensure the security of the goods in your organisation’s supply chain, implement the TAPA Freight Security Requirements. Businesses storing high-value goods such as pharmaceuticals, clothing, tobacco, retail and high-tech equipment in warehouses and distribution centres, implement this standard to safeguard those warehouses, as well as those of their transportation providers.

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Our TAPA certification assessment includes an audit of elements across your business, including access control, employee checks, perimeter security, and intruder security devices, monitoring systems, high-value storage areas and transit delays. The audit process will also look for any areas of concern in your warehouses, distribution centres and consolidation facilities, as well as helping you to specify minimum security measures for drivers.

As a key link in your supply chain management, a logistics certificate from TAPA will demonstrate your commitment to increasing and improving security, as well a meeting the requirements of your customers.

We perform audits against all global and regional security requirements, including:

ISO 28000 (also certifiable)

Partnering with FITAC to achieve TAPA certification for Freight Security Requirements leads to better performing processes, increasingly skilful personnel and more sustainable customer relationships, in turn delivering profitable competitive advantage. We are the market leader in the field of transportation and supply chain security.

Improve supply chain security with a TAPA certification audit from FITAC against the Freight Security Requirements.

To find out more please contact FITAC to schedule your free consultation today.

Security Assessments

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Security Assessments

Security is a concern for any organization.

Are you certain you have consistent controls in place?

Do you change access codes every fortnight?

Do your security systems and procedures adequately protect your business?

If you answered ‘No’ or are uncertain about any of these security issues, FITAC can provide the guidance and auditing expertise to relieve you of the burden.

We work with a leading expert in security installation to evaluate and design a system from the customers point of view, ensuring to cover all internal and external operational

aspects of a functioning Warehouse or Production facility, which would otherwise go unseen by security installers.

To find out more please contact FITAC to schedule your free consultation today.

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    Dublin 15