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Non-Violent Personal Safety & De-Escalation Training

Home | Health & Safety

Non-Violent Personal Safety & De-Escalation Training

Available throughout Ireland as an in-house course. Suitable for any organisation whose employees may be subjected to verbal/ physical aggression in the workplace

This training course is suitable for anyone who would like to deal with difficult communications and situations in the workplace.  FITAC tailors delivery to suit specific learning requirements and has delivered this training for several organisations, including:

Security Companies,
Government Agencies,
Varying Grades of Public and Private Sector Workers who engage with the public.

It contains all the relevant & essential information designed to deliver an understanding of behaviours as a means of communication and de-escalation.

The course will also make participants aware of risk assessments and their role in keeping themselves safe in the workplace. It has been developed using research and evidence-based best practices and is regularly reviewed by our training panel to ensure the most up-to-date information is provided.

This one day course (NMBI/CPD approved) aims to

Provide employees with the necessary skills to de-escalate situations and behaviors and prevent incidents from getting out of control.

Furnish employees with the communication, personal safety and well-being techniques necessary to appropriately interact who those who exhibit either verbal or physical aggression.

Course Content

Overview of legislation and development of policies in relation to managing workplace violence and aggression.

Understanding the process that contributes to the development of a crisis (stages of escalating behavior).

Recognizing and assessing an escalation in behavior.

Risk assessment of the individual and the environment.

Staff communication- verbal/ non-verbal/ paraverbal and exploring the effects of our non-verbal behavior.

Responding to verbal aggression.

Techniques to de-escalate behavior,

Personal and professional impact of violence and aggression (staff concerns, support, and detachment).

Tips and techniques for ensuring professionalism and ensuring dignity and respect for service users/ public.

Exploring the reasons for behaviors– precipitating factors- What is the message behind the behavior?

Personal safety techniques to prevent injury to the staff member if behavior escalates to a physical level.

Post-crisis intervention (staff and service user support, reflecting, incident reporting, documentation, and learning).

Achieving Food Hygiene Rating Level 5

Home | Health & Safety

Approved by CPD, Institute of Hospitality, IIRSM & IOSH

Achieving Food Hygiene Rating Level 5

This course is intended to give you an overview of how the National Food Hygiene Rating Scheme works, what the scoring criteria are and how these are assessed by the inspectors, the appeals process, the Safer Food Better Business management system, E-Coli and concludes with some practical advice for ensuring your premises gets the best score possible.

Price

€50.00

Award

2 CPD Units

Duration

  50m

Driver Off-Loading and Loading Safety

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Driver Off-Loading and Loading Safety

Certificate recognised by the RSA & the HSA

FITAC are proud to present our latest course, Driver Off-Loading and Loading Safety.

Load securing and safe loading has become a very topical and important subject amongst the Road Safety Authority and the Health & Safety Authority at present in Ireland.

We recognise that there has been an increase in incidents involving the transportation of goods, and this course aims to address these issues, by delivering tailor-made courses to suit our client’s specific needs,

Off-Loading and Loading training for Drivers is a comprehensive course for up to 5 people per group, designed to equip staff with the skills and knowledge they need to operate safety in various different workplace environments.

Course Content

Background and Objectives, why we carry out training, legal responsibilities

All relevant Legislation, Health & Safety at Work Act

The different types of mechanical equipment used in warehouses

Particular focus on the Power Pallet Truck Theory

Manual Pallet Truck – Manual Handling (pushing and pulling)

Hazards and Risk associated with Off-loading and Loading vehicles

Opening the back door of the container/lorry safely (falling objects)

Operation and Safe Working on Tail Lift Vehicles

Safe operation of curtain-side lorries (opening and closing)

Access and egress to and from trailers (Working at Heights)

Safe and correct operation of dock levellers

Internal Warehouse hazards and risk assessments

Slopes and gradients and the dangers therein while operating

Operating in adverse weather conditions

How to assess a load which may be unstable/dangerous to offload

Off-Loading and Loading of Double stacked pallets

Different types of pallets and the safest way to transport each type

Safe loading procedures, securing of loads and dangers associated with unstable loads

Dangerous goods awareness

Practical training in the warehouse on all operations above

Practical training on the Power Pallet Truck

Health and Safety at Work

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Health and Safety at Work

FETAC Certificate valid for 3 years

This Health and Safety at Work Training Course is for any person who is responsible for health & safety in their workplace or who requires a recognized qualification in Occupational Health and Safety. The Health and Safety at Work Training Course is designed to provide learners with the skills and knowledge to promote and maintain health & safety in their place of work.

Course Content

Health and Safety Promotion in the Workplace

Health and Safety Legislation

The Role and Function of the Health and Safety Authority

Safety Statements

Role and Rights of Safety Representatives

Effective Communication and Meeting Participation

Hazard Identification and Risk Assessment

Fire Hazards and Fire Prevention

Accident Causation and Prevention Strategies

Occupational Health

IOSH Managing Safely

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IOSH Managing Safely

‘IOSH Managing Safely’ Certificate

IOSH Managing Safely is the ideal course for members of staff who are required to manage health and safety at work. This IOSH Managing Safely course teaches learners the skills necessary to manage safety in compliance with their organization’s safety policy and best practice in occupational health and safety. The course is ideal for non-health and safety expert personnel who have to manage risk and resources on a day to day basis.

Course Content

Know what is meant by the terms ‘hazard’ and ‘risk’

Evaluate risk using a structured risk assessment approach

Identify and implement appropriate workplace precautions for specific risks or seek advice on workplace precautions

Be involved in preparing written risk assessments

Understand and have input into their organization’s health and safety policy and health and safety management system

Be involved in preparing written risk assessments

Cooperate and communicate on health and safety matters

Ensure that their own work and that of the employees for whom they are responsible is carried out safely, i.e. without undue risk to themselves and others

Report relevant accidents and incidents

Identify methods of monitoring how safe their workplaces are

Roadworks Health & Safety

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Roadworks Health & Safety

FETAC Certificate valid for 5 years

This one day Health and Safety at Roadworks course is designed to train roadworkers to assist the Signing Lighting and Guarding cardholder during the implementation of a traffic management plan also for anyone who is involved in the development, organisation and management of roadworks on all road types so as to understand the risks to their own safety from passing traffic as well as the need to avoid creating dangers to road users.

Course Content

The main course of legislation relating to safety at roadworks

The general legal considerations governing Safety, Health and Welfare at work

The duties of employers and employees ensuring a safe place of work.

The concept of risk and the necessity for risk assessments

The source of authority to stop and direct road traffic

How to minimize the risk for site personnel and the general public

The requirements for personal protective equipment at roadworks

The order of signage at temporary roadworks

Determining the correct control of the traffic system for all roadwork conditions

The legal requirements for safe operation of plant and equipment involved at roadworks

The potential hazards involved in any excavation works

Dealing with materials, delivery, storage, and handling

What constitutes an emergency. What to do and not to do

Workplace Health and Safety

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Approved by IIRSM, CPD & IOSH

Workplace Health and Safety

At the end of this course you will have an understanding of health and safety legislation and you’ll be able to list common causes of accidents. You’ll also be able to understand good practice in relation to electricity and describe the use of safe manual handling techniques as well as be able to describe good practice associated with COSHH regulations, be able to describe your action in the event of a fire and also you will know how to deal with an accident.

Price

€50.00

Award

2 CPD Units

Duration

  45m

Working Within the Private Security Industry

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Approved by IIRSM & CPD

Working Within the Private Security Industry

This course is an introduction to the private security industry, and the main services it covers. It discusses the body which regulates the industry, highlights the standards of behaviour expected from security operatives, and the law as it relates to the industry. It includes an in-depth look at health and safety issues, the concept of duty of care and examines a range of emergency situations which security operatives might be involved with. The course also covers communication skills, including tips for effective radio communication and instructions on how to use the phonetic alphabet.

Price

€50.00

Award

3 CPD Units

Duration

  1h 30m

Working Safely

Home | Health & Safety

Approved by IIRSM & CPD

Working Safely

Working safely is in the interest and concern of all staff, both employers and employees. Health and safety is one of the few areas where the law places specific duties specifically on employees so a knowledge of where this applies and how to ensure that it is adhered to is vital to protect individuals and businesses. The course covers a wide range of topics including fire safety, asbestos awareness, working at height, COSHH, PPE and electricity. It also covers schemes for improving safety performance and methods of protecting the environment.

Price

€100.00

Award

4 CPD Units

Duration

  2h 30m

Working in Confined Spaces

Home | Health & Safety

Approved by IIRSM, CPD & IOSH

Working in Confined Spaces

This course will cover the legislation associated with working in confined spaces. What constitutes a confined space, the potential hazards, safe operating procedures, and emergency procedures and rescue.Important note: This is an awareness course only, designed for people who need to be aware of the hazards and risks of confined space working but are not required to enter a confined space. If you are required to perform any work activity in, or in the proximity of, a confined space then you will also need to have an ‘approved’ standard of practical training at the ‘appropriate’ level.

Price

€50.00

Award

2 CPD Units

Duration

  25m
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    Dublin 15