Non-Violent Personal Safety & De-Escalation Training

Available throughout Ireland as an in-house course. Suitable for any organisation whose employees may be subjected to verbal/ physical aggression in the workplace

This training course is suitable for anyone who would like to more competently deal with difficult communications/ situations in the workplace.  FITAC tailors delivery to suit specific learning requirements and has delivered this training for a number of organisations including: 
  1. Security Companies, 
  2. Government Agencies,
  3. Varying Grades of Public and Private Sector Workers who engage with the public. 

It contains all the relevant & essential information included in competitor’s programs but has been designed to deliver more of a focus on understanding behaviors as a means of communication and de-escalation. 

The course will also make participants aware of risk assessments and their role in keeping themselves safe in the workplace. It has been developed using research and evidence-based best practice, and is regularly reviewed by our training panel to ensure the most up to date information is provided.

This one day course (NMBI/CPD approved) aims to:
  • Provide employees with the necessary skills to de-escalate situations and behaviors and prevent incidents from getting out of control.
  • Furnish employees with the communication, personal safety and well-being techniques necessary to appropriately interact who those who exhibit either verbal or physical aggression.


  • Overview of legislation and development of policies in relation to managing workplace violence and aggression.
  • Understanding the process that contributes to the development of a crisis (stages of escalating behavior).
  • Recognizing and assessing an escalation in behavior.
  • Risk assessment of the individual and the environment.
  • Staff communication- verbal/ non-verbal/ paraverbal and exploring the effects of our non-verbal behavior.
  • Responding to verbal aggression.
  • Techniques to de-escalate behavior,
  • Personal and professional impact of violence and aggression (staff concerns, support, and detachment).
  • Tips and techniques for ensuring professionalism and ensuring dignity and respect for service users/ public.
  • Exploring the reasons for behaviors– precipitating factors- What is the message behind the behavior?
  • Personal safety techniques to prevent injury to the staff member if behavior escalates to a physical level.
  • Post-crisis intervention (staff and service user support, reflecting, incident reporting, documentation, and learning).
Non-Violent Personal Safety & De-Escalation Training FITAC Health & Safety