Non-Violent Personal Safety & De-Escalation Training
Available throughout Ireland as an in-house course. Suitable for any organisation whose employees may be subjected to verbal/ physical aggression in the workplace
This training course is suitable for anyone who would like to more competently deal with difficult communications/ situations in the workplace. FITAC tailors delivery to suit specific learning requirements and has delivered this training for a number of organisations including:
- Security Companies,
- Government Agencies,
- Varying Grades of Public and Private Sector Workers who engage with the public.
It contains all the relevant & essential information included in competitor’s programs but has been designed to deliver more of a focus on understanding behaviors as a means of communication and de-escalation.
The course will also make participants aware of risk assessments and their role in keeping themselves safe in the workplace. It has been developed using research and evidence-based best practice, and is regularly reviewed by our training panel to ensure the most up to date information is provided.
This one day course (NMBI/CPD approved) aims to:
- Provide employees with the necessary skills to de-escalate situations and behaviors and prevent incidents from getting out of control.
- Furnish employees with the communication, personal safety and well-being techniques necessary to appropriately interact who those who exhibit either verbal or physical aggression.
- Overview of legislation and development of policies in relation to managing workplace violence and aggression.
- Understanding the process that contributes to the development of a crisis (stages of escalating behavior).
- Recognizing and assessing an escalation in behavior.
- Risk assessment of the individual and the environment.
- Staff communication- verbal/ non-verbal/ paraverbal and exploring the effects of our non-verbal behavior.
- Responding to verbal aggression.
- Techniques to de-escalate behavior,
- Personal and professional impact of violence and aggression (staff concerns, support, and detachment).
- Tips and techniques for ensuring professionalism and ensuring dignity and respect for service users/ public.
- Exploring the reasons for behaviors– precipitating factors- What is the message behind the behavior?
- Personal safety techniques to prevent injury to the staff member if behavior escalates to a physical level.
- Post-crisis intervention (staff and service user support, reflecting, incident reporting, documentation, and learning).