Dealing With Responsive Behavior (Non-Violent & Personal Safety De-Escalation Training)

Available throughout Ireland as an in-house course

This training course contains all the relevant & essential information provided in competitor’s courses, but it has also been designed to deliver a focus on understanding behaviors as a means of communication. There is a strong person-centered focus and it gives participants the understanding of what is expected in the management of behaviour, from a best practice and a HIQA standards perspective. We show what Positive Behaviour Supports are, how to develop positive behavior support plans and encourage staff to think about how they can reduce or eliminate the need for restrictive practices.
The course will also make participants aware of the importance of knowing the content of care plans and risk assessments, in order to keep themselves safe in the workplace. It has been developed using research and evidence-based best practice, and is regularly reviewed by our training panel to ensure the most up to date information is provided.

This one day course (NMBI approved) aims to:
  • Provide employees with the necessary skills to de-escalate situations and behaviors and prevent acting out episodes.
  • Furnish employees with the communication, personal safety and well-being techniques necessary to appropriately care for residents who exhibit either verbal or physical aggression.


  • Overview of legislation and development of policies in relation to managing workplace violence and aggression.
  • Understanding the process that contributes to the development of a crisis (stages of escalating behavior).
  • Recognizing and assessing an escalation in behavior.
  • Risk assessment of the individual and the environment.
  • Staff communication- verbal/ non-verbal/ paraverbal and exploring the effects of our non-verbal behavior.
  • Responding to verbal aggression.
  • Techniques to de-escalate behavior,
  • Personal and professional impact of violence and aggression (staff concerns, support, and detachment).
  • Tips and techniques for ensuring professionalism and ensuring dignity and respect for service users.
  • Exploring the reasons for behaviors– precipitating factors- What is the message behind the behavior?
  • Positive Behaviour Supports, positive behavior support plans and reducing or eliminating the need for restrictive practices.
  • Personal safety techniques to prevent injury to the staff member and resident if behavior escalates to a physical level.
  • Post-crisis intervention (staff and service user support, reflecting, incident reporting, documentation, and learning).
Dealing With Responsive Behaviours (Personal Safety De-Escalation Training) for Healthcare Settings FITAC Health & Safety