087 673 2247 info@fitac.ie

Dealing With Responsive Behavior

Home | Healthcare | Dealing With Responsive Behavior

NMBI approved- 6 CEU’s

Prevent and Manage Responsive Behaviours

This training course focuses on providing knowledge and skills to understand, prevent and effectively handle challenging behaviours in various settings. The course aims to equip participants with strategies to de-escalate situations and promote positive outcomes while ensuring safety and well-being.

It has been designed to deliver an understanding of behaviours as a means of communication. There is a strong person-centred focus and it gives participants an understanding of what is expected in the management of behaviour, from a best practice and a HIQA standards perspective. We show what Positive Behaviour Supports are, how to develop positive behaviour support plans and encourage staff to think about how they can reduce or eliminate the need for restrictive practices.

The course will also make participants aware of the importance of knowing the content of care plans and risk assessments, in order to keep themselves safe in the workplace. It has been developed using research and evidence-based best practice and is regularly reviewed by our training panel to ensure the most up-to-date information is provided.

Course Content

Overview of legislation and development of policies in relation to managing workplace violence and aggression.

Understanding the process that contributes to the development of a crisis (stages of escalating behavior).

Recognizing and assessing an escalation in behavior.

Risk assessment of the individual and the environment.

Staff communication- verbal/ non-verbal/ paraverbal and exploring the effects of our non-verbal behavior.

Responding to verbal aggression.

Techniques to de-escalate behavior,

Personal and professional impact of violence and aggression (staff concerns, support, and detachment).

Tips and techniques for ensuring professionalism and ensuring dignity and respect for service users.

Exploring the reasons for behaviors– precipitating factors- What is the message behind the behavior?

Positive Behaviour Supports, positive behavior support plans and reducing or eliminating the need for restrictive practices.

Personal safety techniques to prevent injury to the staff member and resident if behavior escalates to a physical level.

Post-crisis intervention (staff and service user support, reflecting, incident reporting, documentation, and learning).

  • Get In Touch

    Send us a message and we’ll get back to you as soon as we can!


    Bracetown Business Park,
    Dublin 15